Last updated on January 8th, 2024 at 11:48 amCustomer loyalty is key to the success of any small business or startup. When your customers are loyal, they’re more likely to stick around and keep spending money. In this article, you will learn – why customer loyalty is important and how to build it. Let’s dive […]
Last updated on January 18th, 2024 at 11:32 pmAs a small business owner, you’re always searching for ways to improve your products/services and get ahead of the competition. You might be inclined to focus on what you think is essential without really listening to your customers. But that would be a mistake. Listening to your […]
Last updated on February 9th, 2024 at 12:22 pmDealing with customers that are difficult to handle is a part of the customer service team’s daily job. Even though they are a small percentage of customers, they are still the people who pay for the company and services. The main challenge for customer service is handling […]